Accounts can be suspended for a variety of reasons, from poor account health to product authenticity concerns, late dispatch rate, poor tracking rate – lots of various KPIs which can cause your account to become unhealthy and then get suspended. We’ll investigate by reading all Performance Notifications to track down the root cause(s) of the issue and create a bespoke Letter of Appeal to be submitted in conjunction along with the supporting documents.

A listing can be removed for a number of reasons, the most common ones include:
Concerns of authenticity, if Amazon thinks that seller doesn’t have permission to sell that brand item, if you are reported for an IP violation, if you’re selling something that someone else has the IP for, if someone flags your listing as inappropriate, etc.In this case we will work with you by investigating the ASIN/listing as well as invoices/supply chain documents to see what is missing or causing the issue.

It is quite common for ‘bad actors’ to report sellers because they want them kicked off the listing – very unfair and annoying! In these cases, we’ll liaise with Amazon and the original brand to overturn the report.

Amazon is incredibly particular when it comes to account verification and your account might get rejected if something isn’t quite right.
We can help to dig into the detail to ensure the rules around the Beneficial Owner are adhered to and that the details are all correct as an incorrect entry may cause it to be rejected.
If you’ve bought someone else’s Amazon account that has been managed by them for years, it can be tricky to change the details so we’ll help you get all the documentation you need to get verified.

If you’ve created a removal order but there is a unit that is stuck in the FC, this can cause issues as  while the unit is still in the FC, sellers cannot put any new inventory behind those listings until the previous stock is cleared out under the removal order. We’ll help to understand what is causing the issue and help to clear it.

Product safety in the UK is a major concern and sometimes Amazon can reject items due to ‘Product safety rules’ but not explain why or how it can be resolved. Instead of spending hours trying to find the right person/team to speak to to resolve the issue, let us do the leg work and get to the bottom of the issue.

If your products are deemed a ‘Safety Risk’ and removed from the site, we can create a Plan of Action and Appeal Letter to reinstate your products and remove the health negative mark from your account!

Requesting VAT refunds is never straightforward and can sometimes take months, especially after all the changes due to COVID-19. We’ll take away the stress and work with you to get the refunds sorted.

To sell some products, you need to prove you have the right permissions. We can help to write or source these and ensure they’re quality checked to Amazon’s high standards.

If your product listings are similar to your competitors, there’s a chance that it could be rejected. We can assist with writing the appropriate appeal letters to Amazon and fill in the relevant Trademark forms on the .gov.uk site to show the differences and that you have not violated intellectual property.